REFUND POLICY
Last Updated: February 12, 2026
This Refund Policy is part of the Terms of Service for CTCG Media LLC (doing business as “Cedric The Car Guy” and “Car Buying SECRETS”) (“Company,” “we,” “us,” “our”). By purchasing or accessing our digital products, you agree to this Refund Policy.
1) IMPORTANT: DIGITAL PRODUCTS ARE DIFFERENT THAN PHYSICAL GOODS
Because our products are delivered digitally (e.g., PDFs, downloads, audio, video training, templates, toolkits, and/or online access), we generally do not offer returns in the way physical products do. However, we may offer refunds under specific conditions below or as required by law.
2) DEFINITIONS
“Digital Products” includes (without limitation): downloadable files, PDFs, audio, video programs, toolkits, templates, worksheets, and online portal access.
“Subscription/Membership” includes recurring billing products, including community access (e.g., Skool) where offered.
“Purchase” means a one-time payment or a subscription payment processed through our payment provider(s) such as Stripe.
3) ONE-TIME PURCHASES (DIGITAL PRODUCTS)
A) All Sales Final (Default Rule)
Unless a specific product page, checkout page, or order confirmation explicitly states a refund/guarantee, all one-time Digital Product sales are final once access is delivered.
B) Offer-Specific Guarantees Control
If a product includes a guarantee (e.g., a “14-day” or similar guarantee), the guarantee terms shown at checkout and/or on the sales page control and will override this default rule for that offer.
C) Access/Delivery Problems (Fair Fix Policy)
If you have trouble accessing what you purchased, contact Support and we will work to resolve it. If we cannot resolve a verified access/delivery issue within a reasonable time, we may issue a refund or provide an alternative delivery method, at our discretion.
4) SUBSCRIPTIONS / MEMBERSHIPS (IF OFFERED)
A) Cancellation
You can cancel a subscription by following the cancellation instructions provided at checkout and/or in your account settings (if available), or by contacting Support.
B) Billing and Refunds
Unless required by law or explicitly stated for a specific subscription:
– Subscription fees are non-refundable once charged.
– Canceling stops future renewals; you retain access through the end of the current paid billing period (unless access is terminated for Terms violations).
C) Trials / Intro Pricing
If we offer a free trial or introductory price that converts to a paid subscription, the conversion and renewal terms will be disclosed at checkout. It is your responsibility to cancel before the renewal date if you do not want to be charged.
Note: Some jurisdictions (including California) require clear disclosure, affirmative consent, and an acknowledgment that includes cancellation information for automatic renewals; we aim to follow those requirements for applicable subscriptions.
5) NON-REFUNDABLE ITEMS (UNLESS REQUIRED BY LAW)
Refunds are not available for:
– Completed services (including 1:1 calls or scheduled sessions) once delivered.
– Digital Products that have been fully delivered and accessed/downloaded, except where an express written guarantee applies.
– Purchases made through third-party platforms or marketplaces (their refund rules apply).
– Purchases made with violations of our Terms (e.g., chargeback abuse, piracy, unauthorized sharing, or access circumvention).
6) HOW TO REQUEST A REFUND (WHEN ELIGIBLE)
To request a refund, email: contact@cedricthecarguy.com
Subject line: “Refund Request”
Include:
– The email used at checkout
– The product purchased
– The date of purchase
– Your order/receipt number (if available)
– A brief description of the issue
We may request additional information to verify the purchase and prevent fraud.
7) REFUND METHOD AND TIMING
Approved refunds are issued back to the original payment method whenever possible. Processing times vary by payment provider and bank; it may take several business days for the refund to appear on your statement.
8) CHARGEBACKS AND DISPUTES
If you believe a charge is incorrect, contact us first so we can help. Filing an unwarranted chargeback may result in loss of access to products/services and restriction from future purchases.
9) INTERNATIONAL CUSTOMERS (EU/UK NOTICE)
If you are located in the EU/UK, you may have statutory withdrawal rights for distance purchases. For digital content, those rights can be affected once digital delivery/performance begins, particularly where the consumer requests immediate access and acknowledges the withdrawal right may be lost. If this applies, our checkout flow may require you to consent to immediate delivery/access and acknowledge the corresponding effect on withdrawal rights.
10) UPDATES
We may update this Refund Policy from time to time. The “Last Updated” date above indicates when it was last revised.
11) CONTACT
CTCG Media LLC
Email: contact@cedricthecarguy.com
Phone: (951) 420-7557
Mailing Address:
4193 Flat Rock Rd, Suite 200
Riverside, CA 92505
