Support

SUPPORT

Last Updated: February 12, 2026

Welcome — we’re here to help.

This Support page applies to CTCG Media LLC (doing business as “Cedric The Car Guy” and “Car Buying SECRETS”) (“Company,” “we,” “us,” “our”) and to our websites, landing pages, digital products, courses, and communities (collectively, the “Services”).

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HOW TO CONTACT SUPPORT
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Email: support@cedricthecarguy.com
Phone/Text (Business): (951) 420-7557

Best practice: Email is the fastest way to get help because we can look up your order and access details.

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SUPPORT HOURS
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Monday–Friday: 9:00 AM – 5:00 PM Pacific Time
Weekend/Holidays: Limited support

Typical response time: Within 1–2 business days.

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SMS SUPPORT & NOTIFICATIONS
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If you provide your phone number on this page, you may receive SMS messages from Cedric The Car Guy (CTCG Media LLC) related to:

• Customer support responses
• Account or access notifications
• Appointment or consultation reminders
• Educational updates
• Promotional messages (only when you explicitly opt in)

Message frequency varies. Message & data rates may apply.

You may opt out at any time by replying STOP.
For help, reply HELP or email contact@cedricthecarguy.com.

By submitting your phone number and checking the SMS consent box, you agree to receive automated SMS messages from Cedric The Car Guy. Consent is not a condition of purchase.

Suggested consent checkbox text for your form:

☐ I agree to receive SMS messages from Cedric The Car Guy (CTCG Media LLC) regarding customer support, educational updates, and promotional offers. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe, HELP for help. View our Privacy Policy and Terms of Service.

Under submit button:

By submitting this form, you consent to receive automated SMS messages from Cedric The Car Guy. Consent is not a condition of purchase.

Privacy Policy: https://cedricthecarguy.com/privacy-policy/
Terms of Service: https://cedricthecarguy.com/terms-of-use/
SMS Messaging Terms: https://cedricthecarguy.com/sms-messaging-terms-condition/

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ORDER & ACCESS HELP (MOST COMMON ISSUES)
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If you purchased a product and can’t access it, please email us with:

• The email address used at checkout
• Your full name
• The product purchased (CBS Book / Toolkit / Advanced Masterclass)
• The date of purchase
• A screenshot of the issue (if possible)

Common fixes:

• Check your spam/junk folder for your access email or receipt
• Confirm you’re using the same email used at checkout
• Try opening the access link in a different browser or incognito/private window

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DOWNLOADS / DIGITAL DELIVERY
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Some items are delivered as downloadable files (PDF, audio, etc.). Others are delivered through an online portal. If a download link expires or a portal link breaks, contact support and we’ll provide a fresh access method when possible.

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COMMUNITY ACCESS (IF INCLUDED WITH PURCHASE)
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If your purchase includes community access (such as Skool), we’ll help you:

• Locate your invite link
• Confirm the email you should use
• Troubleshoot login issues

If you were removed for violating community rules, access may not be restored.

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BILLING, RECEIPTS & SUBSCRIPTIONS
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Billing is processed through Stripe and/or other payment processors.

For receipts, payment updates, cancellations, or billing issues, email support with:

• Your purchase email
• Last 4 digits of the card used (if available)
• Order or receipt number

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CANCELLATIONS
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If you have an active subscription or membership, cancellation instructions are available in your account or purchase confirmation email.

If you can’t find them, email support and we’ll assist.

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REFUNDS
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Refund eligibility is governed by our Refund Policy:
https://cedricthecarguy.com/refund-policy/

Please contact support before filing any chargebacks — most issues can be resolved quickly.

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TECH REQUIREMENTS
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For best experience:

• Use updated Chrome, Safari, or Firefox
• Enable cookies
• Disable ad blockers if they interfere with checkout or access

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SECURITY NOTE
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For your protection, we may ask you to verify your identity before discussing account or billing details. We will never request your full card number or password.

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CONTACT INFORMATION
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CTCG Media LLC
Doing Business As: Cedric The Car Guy / Car Buying SECRETS

Email: contact@cedricthecarguy.com
Phone/Text: (951) 420-7557

Mailing Address:
4193 Flat Rock Rd, Suite 200
Riverside, CA 92505
United States